Preventive Maintenance and Calibration are services that ensure the optimal working condition of instruments. These lessen the likelihood of an equipment failure and unforeseen operational interruption.
Instruments may encounter problems, and most of the time it comes unexpectedly. In these situations, we make sure that our service engineers are well-equipped and ready to repair defects and replace broken parts.
Installation is always included in every instrument purchase. Some instruments may have special space or power requirements for optimal operation. In such cases, our engineers perform a site inspection to make sure all requirements are met.
Product Presentations and Demonstrations
Gives customers more information about our products and how they can be used for their specific application. These can be scheduled with clients upon request.
Customer Training
Upon an instrument’s installation, our application specialists train the end-users on the operation, proper use, and care of the instrument on-site.
Technical Support
We provide continuous technical service and support to our customers.
Troubleshooting
We assist our customers when they experience application-related issues, either remotely or on-site.
Send us a message or inquiry and we will get back to you.
service_support@acerogroup.org
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